Utility Billing

Starting Service

You can set up new utility service in person, by fax, or online. To do this, you’ll need:

• Valid photo ID (like a driver’s license)

• Your Social Security card

• A deposit may be required

If you prefer not to put down a deposit, you can instead show documentation from another electric provider confirming a satisfactory credit report. 

We accept: cash, personal checks, money orders, certified checks, or credit/debit cards for deposits.

Discounts & Special Plans

Senior Citizen Discount

• If you are 65 years or older, and you own or lease the property where you live, you may be eligible for a $6.00/month discount on your water service.

• You must provide ID to prove your date of birth.

Other Options

• Direct Debit: Automatically pay your bill from your bank account.

• Budget Plan / Equal Payment Plan: Spread out your payments evenly throughout the year.

Paying Your Bill

• We accept credit or debit cards as well as e-checks through Martinsville Citizen Self Service.

  • e-checks have a $0.50 processing fee.

  • Credit card convenience fees vary; minimum fee is $1.00.

• All bills are payable at the City Treasurer’s Office.

• For your convenience, there is a drive-through window and a night depository available.

• We have Autopay! To Enroll in AutoPay, please view our automatic bank draft form: Automatic Bank Draft Form

If you have any questions or need help applying for a discount or setting up service, just call or visit the Utility Billing Office.

Utility Billing is located in the Martinsville Municipal Building at 55 W Church Street, 1st floor, Room 103, adjacent to the Treasurer's Office. 

You may contact this office by telephone at 276-403-5146, fax at 276-403-5179, by mail at PO Box 1112, Martinsville, VA  24114, or by email at utilitybilling@martinsvilleva.gov

Please view our Disconnection Policy.

Disconnection Policy

Disconnection Policy (Spanish)